Upgrade Window
Sep 10, 01:56 EDTCompleted - We're all set and happy to get back up and running. Thanks.Sep 9, 22:10 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as...
View ArticleAPI SSL Certificate Expiry
Sep 19, 13:10 EDTResolved - Things are back to normal. Thank you for your patience!Sep 19, 12:40 EDTIdentified - We identified that one of our API endpoints has a newly expired SSL Certificate. We are...
View ArticleUpgrade window
Sep 24, 02:02 EDTCompleted - The scheduled maintenance has been completed.Sep 23, 22:03 EDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 23,...
View ArticlePromotion Campaign Click Display Issue
Sep 28, 06:57 EDTResolved - Well, within 2 minutes of our posting this status update - we resolved the issue. Thank you for your patience. Clicks are now displaying correctly.Sep 28, 06:55...
View ArticleLarge audience imports stalling
Oct 3, 20:37 EDTResolved - Thanks for your patience! We've resolved the issue.Oct 3, 19:23 EDTInvestigating - We've noticed audience imports stalling at a certain point in their process, which would...
View ArticleLetterhead temporarily down
Oct 24, 09:31 EDTResolved - Our team has resolved the partial outage and Letterhead services are now fully operational. We are continuing to monitor the incident and all services for any lingering...
View ArticleDegraded performance on some services
Oct 24, 10:00 EDTResolved - Our data infrastructure is running behind after this morning's outage incident and our team is working to get all processing back up to speed. No data has been lost and the...
View ArticleSystems restored
Oct 24, 10:57 EDTResolved - Our team has conducted a preliminary review of all systems after this morning's incident. No data appears to be lost and all functions and services are fully operational. If...
View ArticleInvestigating an incident with Login
Oct 30, 16:23 EDTResolved - Some customers had reported difficulty logging in to Letterhead's core application. This incident was due to a major service outage with Auth0, which affected all of their...
View ArticleInvestigating automations outage
Dec 22, 06:49 ESTResolved - The issue affecting automations has been resolved, and all Letterhead services are now fully operational. We apologize for the inconvenience this incident may have caused...
View Article[Resolved] Organization Promotions not populating
Jan 8, 14:28 ESTResolved - After monitoring, we believe everything to be resolved. Promotions should be loading normally. Thanks for your patience.Jan 8, 13:47 ESTMonitoring - We think we've resolved...
View ArticleInvestigating an incident with our Link Resolver
Jan 30, 14:41 ESTResolved - Link Resolution is working like a gem, thanks for your patience. The issue was a conflicting web server that had erroneously spawned and was trying to steal some thunder. We...
View ArticleScheduled maintenance on Saturday, February 3, from 11pm EST - Sunday,...
Feb 4, 00:06 ESTCompleted - The scheduled maintenance has been completed.Feb 3, 23:25 ESTVerifying - That was pretty fast, huh? Give us a moment to verify and then we'll complete this maintenance...
View ArticleTest Email Functionality
Feb 7, 22:40 ESTResolved - This incident has been resolved.Feb 7, 21:29 ESTMonitoring - We appreciate the patience. Test emails should be working normally now. We'll monitor for awhile longer.Feb 7,...
View ArticleHTML Block validator
Feb 21, 14:28 ESTUpdate - The third-party outage is ongoing, and as a result, HTML block continues to be unavailable. If this is impacting you, please reach out to support@tryletterhead.com. Again, we...
View ArticleSlow performance reported
Feb 20, 11:19 ESTResolved - This incident has been resolved.Feb 20, 11:18 ESTUpdate - We are continuing to monitor for any further issues.Feb 19, 15:54 ESTMonitoring - The issue from our 3rd party...
View ArticleStripe payment processing temporarily unavailable
Feb 22, 18:25 ESTResolved - This has been resolved (and we had resolved it a couple of hours ago, but failed to remove it from the status page). Thank you for your patience!Feb 22, 14:11 ESTIdentified...
View ArticleInvestigating an incident with uploading an image
Mar 15, 12:20 EDTResolved - The issue uploading an image has been resolved by our team, and all Letterhead services are now fully operational. We apologize for the inconvenience this incident may have...
View ArticleInvestigating newsletter sending issues
Mar 22, 16:22 EDTResolved - The issue has been resolved, which was with elevated latency in our sending queue. Performance returned to normal at about 2:00 p.m. EDT. Letterhead is committed to...
View ArticleInvestigating an incident affecting newsletter previewing
Mar 27, 21:00 EDTResolved - This incident has been resolved.Mar 27, 19:23 EDTMonitoring - Our patch deployed a few moments ago, and we're no longer seeing these particular preview generation errors in...
View ArticleCharts across dashboards are slow to render (or may even fail to render) due...
Mar 29, 09:28 EDTUpdate - Our upstream provider is still reporting signal-reporting delays (https://status.sparkpost.com/). Generally, we've seen that this hasn't affected our own users' experiences,...
View ArticleTemporarily slow email delivery
Apr 1, 14:23 EDTResolved - We've resolved the latency and traffic is moving smoothly. Thank you for your patience.Apr 1, 13:31 EDTMonitoring - Some people have reported having published newsletters,...
View ArticleAudience import issue
Apr 1, 20:14 EDTResolved - All things are back to normal with audience imports. Thanks for your patience.Apr 1, 18:43 EDTIdentified - We noticed some errors in our system around the importing of large...
View ArticleDifficulty with scheduling reported
Apr 4, 08:52 EDTResolved - All Letterhead services are now back to normal operation. The issue affecting users when scheduled has been resolved, and no new incidents have been reported. We sincerely...
View ArticleReports of "sticky" newsletter status
Apr 10, 16:41 EDTResolved - Although our team continues to monitor sending, we can confirm that the patch has resolved the issue reported earlier today. Just as a reminder, if you've have not been in...
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